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Selling & tills

KOT (Kitchen Order Ticket)

A KOT is the ticket that tells the kitchen what to cook. When an order is taken, the POS prints or displays a Kitchen Order Ticket listing the items, quantities and any special instructions, so the kitchen works from the order rather than from memory or a shouted request.

Also called: kitchen order ticket · kitchen docket · kitchen chit

The KOT exists to remove ambiguity between the front and the back of the shop. Verbal orders get misheard during a rush; a printed or displayed ticket does not. It also creates a record: if a customer says their order was wrong, the ticket shows exactly what the kitchen was told.

Routing matters as much as printing. In a shop with a grill, a barista station and a bill printer, the espresso items should reach the barista and the food should reach the kitchen — sending everything to one printer means someone stands there sorting paper during the busiest hour.

For Qatar there is a detail most international systems get wrong: the language on the ticket. Kitchen staff frequently read Arabic more comfortably than English, while the owner wants reports in English. Outale prints bilingual KOTs and routes them by station — kitchen, barista or bill printer — so each side reads what suits them.

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