Effective: April 2026
Refund & Cancellation Policy
This policy explains how cancellations and refunds work for Outale POS subscriptions.
1. Subscription Nature
Outale POS is a subscription-based service. Access to the platform is granted immediately upon payment confirmation. Because the service is made available right away, refunds are subject to the conditions below.
2. Monthly Subscriptions — Cancellation
You may cancel your monthly subscription at any time by contacting us via WhatsApp at +974 6681 2778. Cancellation takes effect at the end of your current billing period. No partial-month refunds are issued for monthly subscribers.
3. Annual Subscriptions
If you are on an annual plan and are unsatisfied with the service, you may request a pro-rated refund within 14 days of your annual payment date. After 14 days, no refund will be issued for the remaining months of the annual period.
4. No Refund Circumstances
No refund will be issued for: • Service interruptions caused by factors outside Outale's reasonable control (internet connectivity, device failures, third-party outages) • Errors caused by the subscriber (incorrect data entry, accidental deletions) • Suspension or termination due to violation of the Terms of Service
5. Exceptional Circumstances
If a technical failure directly caused by Outale prevents you from using the service for more than 7 consecutive days, a pro-rated credit or refund may be issued at Outale's discretion.
6. How to Request a Refund
Contact us via WhatsApp at +974 6681 2778. Please include your account name, the email address associated with your account, and the reason for your request.
7. Processing Time
Approved refunds are processed within 7–14 business days via the original payment method.
8. Governing Law
This policy is governed by the laws of the State of Qatar, including applicable consumer protection regulations.