Troubleshooting
Receipt Not Printing
Fix printer connection and configuration issues.
1
Check 1: Printer powered on and has paper loaded?
2
Check 2: For USB printer - cable connected? Browser permissions granted?
3
Check 3: For network printer - correct IP and port in settings?
4
Check 4: Test print from Dashboard → Stores → Settings works?
5
Check 5: Browser blocking popups? Check address bar for blocked popup icon
6
Check 6: Ping printer IP to verify network connection: ping [printer-ip]
7
Check 7: Auto-print enabled in settings?
8
Manual workaround: Use 'Print Receipt' button in POS
Outale Guide