Troubleshooting
Shift Won't Close
Resolve issues preventing shift closure and use force close if needed.
Check 1: Any active orders (Pending, Held, Parked)? Complete or void them first
Check 2: Internet connection stable?
Check 3: Refresh the POS page (F5)
Force Close Option (Manager/Owner only):
Go to Dashboard → Reports → Shifts
Find the open shift and click 'Force Close'
Note: Force close sets final count to 0 and creates full discrepancy
Enable auto-close in settings to prevent future stuck shifts
Still stuck?
Our team answers on WhatsApp and will sort it out with you.
Related articles
- Terminal Not ActivatingFix common issues preventing terminal activation.
- Cannot Login to POSTroubleshoot POS login issues with PIN or employee setup.
- Receipt Not PrintingFix printer connection and configuration issues.
- Product Not Found in SearchTroubleshoot why a product isn't appearing in POS search or grid.